1) Processing Time

• Orders are typically processed and shipped within 1-3 business days after payment is confirmed, excluding weekends and holidays.
• Custom or personalized items may require additional processing time. Details will be provided in the product description.

2) Shipping Methods and Delivery

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• International Shipping: Delivery times vary depending on destination and customs processing.

3) Shipping Rates

• Shipping rates are calculated based on the weight of the package, shipping method selected, and destination.
• Free shipping promotions may apply for orders meeting specified criteria. Details will be provided during checkout.

4) Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.
• You can track your order using the provided tracking number on our website or directly through the carrier's website.

5) International Shipping

• We offer international shipping to select countries. Customs duties, taxes, and fees may apply and are the responsibility of the recipient.
• International shipping times and rates vary by destination. Please contact us for specific information regarding international shipping options.

6) Shipping Address

• Customers are responsible for providing accurate and complete shipping addresses. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• Additional charges may apply for re-shipping orders that are returned to us due to incorrect addresses or failed delivery attempts.

7) Shipping Restrictions

• We currently do not ship to PO boxes. Please provide a physical address for delivery.
• Some products may have shipping restrictions due to size, weight, or other factors. Details will be noted in the product description.

8) Order Modifications and Cancellations

• Modifications or cancellations to orders are only possible if the order has not yet been processed for shipment.
• Contact our customer service team promptly to request any changes to your order.

9) Contact Us

If you have any questions about our shipping policy, please contact our customer service team at info@pistachiobrands.com.